!!! Depending on the country, please contact us for exchanges or returns at the following address:
!!! Attention: Products from the "Clearance Sale" category CANNOT BE RETURNED OR EXCHANGED!
Our desire is for the products we offer to be in complete accordance with your needs.
According to Ordinance No. 34/2014 regarding the legal framework for distance contracts, products can be returned within 14 calendar days from receiving the package: "Except where the professional has offered to collect the products themselves, the consumer returns the products or hands them over to the professional or an authorized person without undue delay and no later than 14 days from the date on which they communicated their decision to withdraw from the contract to the professional in accordance with Article 11. The deadline is deemed to be met if the products are sent back by the consumer before the expiration of the 14-day period." The unilateral termination of the contract within the 14-day period applies only to individuals, as legal entities do not have this possibility.
The notification should be dated, signed, and sent by you via email to the address: firstname.lastname@example.org. In the situation mentioned above, our customers can return the purchased product within the specified period without showing any signs of damage or wear. If the product shows signs of use and wear, according to Ordinance 34/2014, "The consumer is only responsible for the diminished value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products."
ALCRIS OLI INVEST CO SRL undertakes to refund the amounts received for the returned products to the customer within 14 calendar days from receiving the returned product, based on the return form or the notification sent by email to the aforementioned address, filled out by the customer. In the written notification, the details and bank account of the account holder are filled in. According to the law, the customer can withdraw from the contract through an unequivocal statement using any desired method: email, postal mail, verbal, etc.
The shipping costs for the return will be borne by the consumer in accordance with Ordinance 34/2014: "The consumer shall bear only the direct costs of returning the products." The refunded amount to the customer includes all the amounts received by the seller from the customer for that particular product, including the initial shipping costs if applicable. All returned products for which the full amount is refunded must be in perfect condition, without visible signs of use, and with the original warranty certificate.
According to the provision of Government Emergency Ordinance No. 34/2014, "the end-user is only responsible for the diminished value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. The diminished value of the products should not be discouraging for the end-user to exercise their right of withdrawal." Therefore, if the consumer returns the product in a condition that diminishes its value, the merchant is allowed to deduct a part of the refunded amount from the customer.
The products should be returned to the address of our office at Strada Monumentul Eroilor 4C, Clinceni, Ilfov.
You can choose a courier company and bear the shipping cost (by paying the shipping fee). Please DO NOT return the packages through Romanian Post.
The product must be returned in its original packaging and wrapped in a sheet, plastic film, or bag.
!!! Attention: Products from the "Stock Clearance" category CANNOT BE RETURNED OR EXCHANGED!
Depending on the country, please contact us for exchanges or returns at the following address: